You can get free advice from:

General advice

Age UK

Information and advice about housing, benefits and help for carers

Adviceline: 0800 678 1602

Citizens Advice

Information and advice about housing, benefits, money, debt, legal, immigration and other

You can get information and the contact details of your local Citizens Advice Bureau by putting your postcode into the search at this link: Citizens Advice

Adviceline: 0800 144 8848

Disability Advice Bureau (Ipswich)

Free independent disability advice, including benefits.

Telephone: 01473 217313

Disability Advice Service – East Suffolk

Free independent disability advice, including benefits.

Telephone: 01394 387070


Disability Advice North East Suffolk

Free independent disability advice, including benefits.

Telephone: 01502 511333


Suffolk Advice and Support Service

A joint local response to the Coronavirus pandemic coordinated by the Collaborative Communities Board.

Helpline: 0800 068 31341

Suffolk Info Link

The community directory includes details of where to find help with housing, money health and care and work

Housing advice

Age UK

Anglia Care Trust

Citizens Advice

Ipswich Housing Action Group


Help with housing from your local council

Ipswich Borough Council


Telephone: 01473 43200

East Suffolk Council


Telephone: 0333 016 2000

Babergh & Mid Suffolk Councils

Email: Via ‘contact us’ page – Contact us » Babergh Mid Suffolk

Telephone: 0300 123 4000

West Suffolk Council

Email: Via Council enquiry form – Contact details for West Suffolk Council

Telephone: 01284 763233

Colchester Borough Council

Via Colchester Borough Homes ind A Home – Colchester Borough Homes (


Telephone: 01206 282569

Tendring District Council

Email via ‘Contact the Council form’:  

Telephone: 01255 686868

GOV.UK – Apply for council housing

Debt and Money Advice

Citizens Advice

Suffolk Credit Union

Eastern Savings and Loans (Credit Union)  

Money Advice Trust

Money Saving Expert

National Debtline



Tax Aid

Benefits and Tax Credits Advice

Age UK

Citizens Advice

Disability Advice Bureau (Ipswich)

Disability Advice Service – East Suffolk

Disability Advice North East Suffolk

entitled to

GOV.UK – Benefits


Domestic violence

Anglia Care Trust

Suffolk Domestic Abuse Helpline: 0800 9775690 (open 24 hours a day, 7 days a week)


Norfolk and Suffolk Victim Care

Telephone: 0300 303 3706


Lighthouse Women’s Aid

Telephone: 01473 228270

Bury St Edmunds Women’s Aid Centre

Telephone: 01284 753085 or instant messaging available via website 10am-12pm


Telephone: 07770 468698. Website:


Phone: 07597 337831


Waveney Domestic Violence and Abuse Forum

Telephone: 01502 572143 or 07906 245979


The Ferns (Sexual Assault Referral Centre – SARC)

Telephone 0300 1235058


Independent Domestic Violence Advisor (IDVA) Service

Telephone duty IDVA: 07866 142139


Leeway Domestic Abuse Services

Telephone: 0300 561 0077


Support for migrant, black and Asian women and children.

Telephone 01473 231566 or

Suffolk Rape Crisis

Telephone: 0800 085 0520


Survivors in Transition

Telephone: 01473 232499 or 07765 052282


Fresh Start New Beginnings

Telephone: 01473 353355. Website:

National Domestic Violence Helpline

Telephone: 0808 2000 247 

Women’s Aid



Telephone 0800 999 5428.

Mankind Initiative (Male victims)

Telephone: 01823 334244.

Men’s Advice Line (Male victims)

Phone: 0808 801 0327.

Respect (For abusers)

Phone: 020 3559 6650.

The Rail to Refuge scheme

Safe spaces at Boots

From 1 May 2020, victims of domestic abuse are able to access safe spaces at Boots pharmacy consultation rooms across the country, where they can contact specialist domestic abuse services for support and advice.



Suffolk Law Centre