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General advice
Information and advice about housing, benefits and help for carers
Adviceline: 0800 678 1602
Information and advice about housing, benefits, money, debt, legal, immigration and other
You can get information and the contact details of your local Citizens Advice Bureau by putting your postcode into the search at this link: Citizens Advice
Adviceline: 0800 144 8848
Disability Advice Bureau (Ipswich)
Free independent disability advice, including benefits.
Telephone: 01473 217313
Disability Advice Service – East Suffolk Contact – daseastsuffolk (wordpress.com)
Free independent disability advice, including benefits.
Telephone: 01394 387070
Email: advice@daseastsuffolk.org
Disability Advice North East Suffolk Disability Advice – North East Suffolk (lowestoftdial.co.uk)
Free independent disability advice, including benefits.
Telephone: 01502 511333
Email: info@danesonline.co.uk
Suffolk Advice and Support Service Suffolk Advice and Support Service | Suffolk County Council
A joint local response to the Coronavirus pandemic coordinated by the Collaborative Communities Board.
Helpline: 0800 068 31341
Suffolk Info Link Help for Adults | Community Directory (suffolk.gov.uk)
The community directory includes details of where to find help with housing, money health and care and work
Housing advice
Age UK Age UK | The UK’s leading charity helping every older person who needs us
Anglia Care Trust Housing Services | Anglia Care Trust
Citizens Advice Housing – Citizens Advice
Ipswich Housing Action Group Housing Services | Ipswich Housing Action Group (ihag.co.uk)
Shelter Housing advice from Shelter – Shelter England
Help with housing from your local council
Ipswich Borough Council Housing | Ipswich Borough Council
Email: housing.options@ipswich.gov.uk
Telephone: 01473 43200
East Suffolk Council Housing » East Suffolk Council
Email: housing.needs@eastsuffolk.gov.uk
Telephone: 0333 016 2000
Babergh & Mid Suffolk Councils Housing » Babergh Mid Suffolk
Email: Via ‘contact us’ page – Contact us » Babergh Mid Suffolk
Telephone: 0300 123 4000
West Suffolk Council Housing (westsuffolk.gov.uk)
Email: Via Council enquiry form – Contact details for West Suffolk Council
Telephone: 01284 763233
Colchester Borough Council Housing · Colchester Borough Council
Via Colchester Borough Homes Find A Home – Colchester Borough Homes (cbhomes.org.uk)
Email info@cbhomes.org.uk
Telephone: 01206 282569
Tendring District Council Housing | Tendring District Council (tendringdc.gov.uk)
Email via ‘Contact the Council form’: Contacting the council | Tendring District Council (tendringdc.gov.uk)
Telephone: 01255 686868
GOV.UK – Apply for council housing Apply for council housing – GOV.UK (www.gov.uk)
Debt and Money Advice
Citizens Advice Debt and money – Citizens Advice
Suffolk Credit Union » Suffolk Credit Union (onesuffolk.net)
Eastern Savings and Loans (Credit Union) Eastern Savings and Loans | Credit Union – UK (eslcu.co.uk)
Money Advice Trust Money Advice Trust | Home
Money Saving Expert Income & Budgeting Guides – MoneySavingExpert
National Debtline Debt advice | Free debt advice | National Debtline | National Debtline
PayPlan PayPlan | Free Debt Management. IVAs & DMPs
Stepchange StepChange Debt Charity – Free Expert Debt Advice.
Tax Aid TaxAid – help with a tax problem if HMRC can’t sort it out
Benefits and Tax Credits Advice
Age UK Benefits and entitlements for pensioners and the elderly | Age UK
Citizens Advice Benefits – Citizens Advice
Disability Advice Bureau (Ipswich) Ipswich Disabled Advice Bureau | an independent local charity – Tel: 01473 217313 (ipswichdab.org.uk)
Disability Advice Service – East Suffolk Contact – daseastsuffolk (wordpress.com)
Disability Advice North East Suffolk Disability Advice – North East Suffolk (lowestoftdial.co.uk)
entitled to Benefits Calculator – entitledto – independent | accurate | reliable
GOV.UK – Benefits Browse: Benefits – GOV.UK (www.gov.uk)
TURN2US Fighting UK Poverty – Turn2us
Domestic violence
Anglia Care Trust www.angliacaretrust.org.uk
Suffolk Domestic Abuse Helpline: 0800 9775690 (open 24 hours a day, 7 days a week)
Email: admin@angliacaretrust.org.uk.
Norfolk and Suffolk Victim Care www.nsvictimcare.org/contact-us/.
Telephone: 0300 303 3706
Email: nsvictimcare@victimsupport.org.uk
Lighthouse Women’s Aid www.lighthousewa.org.uk
Telephone: 01473 228270
Bury St Edmunds Women’s Aid Centre www.burystedmundswomensaid.org.uk
Telephone: 01284 753085 or instant messaging available via website 10am-12pm
Alumah www.alumah.co.uk
Telephone: 07770 468698. Website:
Compassion www.compass-ion.org
Phone: 07597 337831
Email: michelle@compassion.org
Waveney Domestic Violence and Abuse Forum www.waveneydvforum.org.uk
Telephone: 01502 572143 or 07906 245979
Email: info@waveneydvforum.org.uk
The Ferns (Sexual Assault Referral Centre – SARC) www.theferns-suffolk.org.uk
Telephone 0300 1235058
Email contact@theferns-suffolk.org.uk
Independent Domestic Violence Advisor (IDVA) Service
Telephone duty IDVA: 07866 142139
Email isva.theferns@suffolk.pnn.police.uk
Leeway Domestic Abuse Services www.Leewaysupport.org
Telephone: 0300 561 0077
Phoebe http://phoebecentre.org.uk/domestic-violence-support/
Support for migrant, black and Asian women and children.
Telephone 01473 231566 or
Suffolk Rape Crisis www.srchelp.org.uk
Telephone: 0800 085 0520
Email: administration@srchelp.org.uk
Survivors in Transition www.survivorsintransition.co.uk
Telephone: 01473 232499 or 07765 052282
Email support@survivorsintransition.co.uk
Fresh Start New Beginnings www.fsnb.org.uk
Telephone: 01473 353355. Website:
National Domestic Violence Helpline www.nationaldomesticviolencehelpline.org.uk
Telephone: 0808 2000 247
Women’s Aid www.womensaid.org.uk
E-mail: helpline@womensaid.org.uk
GALOP (LBGT) www.galop.org.uk
Telephone 0800 999 5428.
Mankind Initiative (Male victims) www.mankind.org.uk
Telephone: 01823 334244.
Men’s Advice Line (Male victims) www.mensadviceline.org.uk/
Phone: 0808 801 0327.
Respect (For abusers) http://respect.uk.net/
Phone: 020 3559 6650.
The Rail to Refuge scheme https://www.womensaid.org.uk/rail-to-refuge-faqs/
Safe spaces at Boots
From 1 May 2020, victims of domestic abuse are able to access safe spaces at Boots pharmacy consultation rooms across the country, where they can contact specialist domestic abuse services for support and advice.
Immigration
GYROS Gyros | Immigration | England
Suffolk Law Centre Suffolk Law Centre – ISCRE